How is your data used ?

Your response data is collected anonymously, no information about you is stored with the survey responses.

Data collected through this survey is used to help us inform best practice and improve service delivery.

Responding to this survey will have absolutely no link to the care and treatment that you receive, it will not be used to make any judgements in relationship to your care or treatment. 

What data is shared with your health & care team?

Your health & care team will only be able to view the data that they have put into the system: 

Your Health & Care Team will input a Contact either Mobile Phone number or e-mail address. 
They will be able to View if a Survey request has been Completed or Not. 

Anonymous survey responses are then aggregated up and displayed over time to health & care teams. 

At no point can the care team view or request an individual response. 

BSW CCG > Privacy Policy

This explains how Bath and North East Somerset, Swindon and Wiltshire CCG uses any information you give to us, and the way we protect your privacy. Protecting the privacy and personal data of the visitors to our site is of the utmost importance to us.

The Data Protection Act

In accordance with the Data Protection Act, we have a legal duty to protect any information we collect from you. We will only use your information for the purpose as described and we do not pass on your details to any other government department or third party unless you have given us permission to do so. You have a right to access your personal data and rectify any inaccuracies.


This site has security measures in place to protect the loss and alteration of information under our control.

Changes to the policy

If the privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing the page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

BSW CCG > Feedback and complaints: